Identity protection disabled

Hello Beth,

We regret for the inconvenience caused. Please try to repair the AVG program and check whether it resolves the issue. Please follow the instructions on the article avgclick.me/RepairAVG to repair your AVG program.
Thank you.

I have the above message - identity protection is disabled .When I click the "fix now" button, it briefly corrects then flicks back to being disabled.

Hello Beth,

We regret for the inconvenience caused. Please try to repair the AVG program and check whether it resolves the issue. Please follow the instructions on the article avgclick.me/RepairAVG to repair your AVG program.
Thank you.