Hello Joan. Sorry for the inconvenience caused. We were under schedule maintenance for our technical support process and that is the reason there is a delay in response. I apologize for the inconvenience caused. Now we are done with our maintenance and you can contact us 24/7. I certainly understand your issue. I have sent you an email with further instructions to be followed. Please check for the email on spam or junk folders if it is not present in the inbox. Thank you.
Joan, Have a look @ this article (http://avgclick.me/1ABza35).
AVG Guru
The Identity Protection on my AVG keeps coming up disabled. Also, avg says go online to fix but not that confident on computer. Can someone please help?
Hi Joan, That link hasn't worked for me so far :( 3 times I've tried different ones). contacted online for live chat ( it's not difficult really, thats what they are there for ) BUT I closed the wrong tab after 30 mins and lost the guy. I was looking for whether I had 32 or 64 bit pc. now found that but got to start all over again. He was going to put me over to remote control help which is really odd but if it works… best of luck 
get a cuppa and just sit. mine is going out through the window shortly.
Joan, Have a look @ this article (http://avgclick.me/1ABza35).
AVG Guru
Hello Joan. Sorry for the inconvenience caused. We were under schedule maintenance for our technical support process and that is the reason there is a delay in response. I apologize for the inconvenience caused. Now we are done with our maintenance and you can contact us 24/7. I certainly understand your issue. I have sent you an email with further instructions to be followed. Please check for the email on spam or junk folders if it is not present in the inbox. Thank you.
Hello Sheila,
Thanks for your reply. Picking my window as we speak!