Identity Protection

AVG Protection
2

Hello Heidi,
We understand how something like this can really try your patience.
To get your issue fixed, we request you to run AVG remover tool and then install AVG Protection back in your pc to get your issue fixed. To run AVG remover tool please follow the below steps :
Please click on the below link to download remover tool
http://aa-download.avg.com/filedir/util/AVG_Remover.exe
Accept the license agreement and then choose AVG Product and remove it.

8

Hello Heidi,
We regret for the inconvenience caused. Could you please let us know if it is a Windows XP OS you are using? You could try repair installation of your AVG ( avgclick.me/RepairAVG ). Please, feel free to let us know if you require any further assistance. Thank you.

1

I have just paid for and installed the AVG software but it is saying I am at risk because the identity protection is not active
I have clicked on fix now but it does not work and it says it is disabled even though the box is green
Can someone please advise
Many thanks

4

NOTE: Once the AVG Remover Tool has done with its process. Please go to the drive where you installed this tool and look for a folder named as "AVG Remover" and I request you to delete it manually.
Then press Widow key + R on your keyboard and type "appwiz.cpl" and hit enter. From the control panel choose AVG Zen and uninstall it from your pc.
To install AVG Protection please click on the following link http://files-download.avg.com/inst/mp/AVG_Protection_806.exe download and  install the file. To activate it http://avgclick.me/ActivateZen
Please feel free to contact us for any further assistance. Thank you.

3

Hello Avinash
I am using windows 8 at present but looking to upgrade to windows 10 within the next few weeks
Thanks

7

Hello Heidi,
We regret for the inconvenience caused. Could you please let us know if it is a Windows XP OS you are using? You could try repair installation of your AVG ( avgclick.me/RepairAVG ). Please, feel free to let us know if you require any further assistance. Thank you.

5

Heidi,
Thank you for the information. Did you try to run repair installation of your AVG and may I know the status now?

6

Hi Avinash
Have tried a couple of times to run the repair but this isnt working either :frowning:
Should I remove and reinstall?
Thanks
Heidi