Hi Cathy,
We're glad to look into this & clarify.
Please click on 'See details' in the threat notification that you receive from AVG & then share us the screenshot of it for better clarity.
Meanwhile, please ensure that the program on your computer has the latest patches applied to it. To do so : Open AVG Internet Security - Click on refresh icon beside virus definitinos - Restart computer after successful update & check.
Ok, I don't know what the hell is going on. 2 days ago when I booted up my computer AVG popped up a message saying my Razer Synapse program was infected. I hit the quarantine button. Now I hadn't downloaded anything in quite awhile. My razer synapse has been on my computer for over a year. My razer synapse app automatically updates my mouse every month or so but it didn't do that this time. After I quarantined it, I ran the AVG scan and it said my computer was clean.
Now yesterday I decided to install a hard drive upgrade to a 1 tb drive. I installed my windows 10 operating system and this morning I am just downloading my basic stuff, AVG, windows updates, Razer Synapse app, got my Microsoft programs loaded up. I went direct to my HP support page, direct to HP sites, logged into my HP account and was downloading the HP Support Assistant and numerous files were popping up saying IDP.ALEXA.53 were in the files being installed. So I quarantined those.
What the hell is going on? Is this a false positive of AVG?
Hi Cathy,
We're glad to look into this & clarify.
Please click on 'See details' in the threat notification that you receive from AVG & then share us the screenshot of it for better clarity.
Meanwhile, please ensure that the program on your computer has the latest patches applied to it. To do so : Open AVG Internet Security - Click on refresh icon beside virus definitinos - Restart computer after successful update & check.