Hi Susan,
We're glad to look into this & help you.
Would you be so kind to click on 'See details' option that is available in the pop up you receive to identify which AVG component is blocking the file?
If possible, share us the screenshot of it for better clarity.
Hi, This morning my computer had updated itself (Windows10) and when I opened it up, I got a warning that said 'Threat blocked AVG blocked Installflashplayer.exe because it was infected with idp.generic What would you like to do?"
I'm not very computer literate (sorry), I know sometimes there are false reports, and Flashplayer sounds like something I need ( though I didn't ask it to install, but thought I already had it) please can anyone advise?.If I put it in the Vault, will something not work on my pc?
Sorry, did a screenshor jpg, but can't work our how to post it here.
It says
Threat name IDP.Generic
File Path C:\WINDOWS\SYSWOW64\MACROMED\TEMP(633CBB73-
C45D-44AA-AB3A-
495D8C846476)\INSTALLFLASHPLAYER.EXE
Process C:WINDOWS\SYSWOW64\MACROMED\TEMP(633CBB73-
C45D84676)\INSTALLFLASHPLAYER.EXE
Detectedby Behavior Shield
I received an email at 9.56pm MT but it just repeats what Santhosh said above, is that the one you mean?
Sorry I tried to add a screenshot but it seems to have vanished. I'll try again -thanks for offering to help by the way
Hi Susan,
We're glad to look into this & help you.
Would you be so kind to click on 'See details' option that is available in the pop up you receive to identify which AVG component is blocking the file?
If possible, share us the screenshot of it for better clarity.
We have received the screenshot Susan.
In order to examine the issue further, we have offered our additional support through email. Please check for the email and connect back to us as soon as possible.
Yes Susan, the email you received was sent from our end.
We have replied to your email again. Please check for the email.