IDP.HELU.JSDown18 - VBS:Downloader-ATJ[Tri]

General discussion
8

Hello Alejandro,

I understand the inconvenience.
I have sent an email instruction on how to send us the log files.
It will help us to analyze and assist further on this matter.
If the email is not found in inbox do check in spam and junk folders.

1

Sorry for duplicate the post… emm I didn't find the email… the assistant (chat) was helping and said to will send the email too, but nothing… While Im waitins… please, say me, is a virus or avg software problem?

3

Thank you for updating the status, Alejandro.
Yes, the issue was resolved and the fix has been released through an update.
I appreciate your understanding and patience in this matter.
Feel free to contact us if you need any assistance with AVG.
Have a nice day!!!

6

Thank you for your reply.

I have escalated your request to the senior team.

They will analyse the logs and contact you via email with a solution.

4

Hello Alejandro,
I really appreciate Darko effort in resolving this issues. However, we are still waiting for our senior team to confirm that the files is really an unwanted file. We have already escalated to your case to our senior team. They will contact you via email with a resolution soon.
Best regards,
Alok.

5

I prefer AVG team say something before erase files… but thanks…

7

thanks for help avg… today did not appear the virus alert popup

9

thanks for help avg… today did not appear the virus alert popup

2

Hello Alejandro,

I understand the inconvenience.
I have sent an email instruction on how to send us the log files.
It will help us to analyze and assist further on this matter.
If the email is not found in inbox do check in spam and junk folders.