If you want to see your customers reporting with Wonderful comments do this:

AVG Performance
8

Hi There Elizabeth!
The Support Team will look at this question Plus all Resposes so they will get in tough with you too!

Best Regards,

Kenza

7

Hi Janet,
So you would like to refund your latest order or extend license for trouble you had? Purchase date is probably in US/UK date so it is 2/7 or 7/2 but in our system it is correctly Feb 7.Please let me know here, so I can arrange it for you.
Thanks

1

Please be courteous enough to answer those people who have left questions, and wished you WOULD do as you are saying you will!  I know you can make AVG the Favorite support center ever.  Your customers will praise your technology support system.  But my question is when are you going to give me a reply to where exactly is my $59.99 that I have paid for an AVG PC TuneUp for.  I am still hanging to the same problem I have had since Feb 8 when I purchased this software.  I have a Ref number.  I have a license number.  I have a message that supports a two year contract for one PC.  in writing.  I have an invoice number but I DO NOT HAVE YOUR PRODUCT.  You see, I got my magnifying glass out with my glasses already to zoom in on the tiny writing.  And right on that invoice, your tech's have changed the date of purchase to July 2 2015.  Isn't this strange?  Or did you think a 68 year old women could even know a thing about a computer.  So I did get a short comment that said you have a case number to refund my money.  Just to keep quiet until you can find another place to put my money until this all blows over and you think I have given up.  You have compromised my account and you really could have helped me and my PC out.  I hope someone loses their job because unless you make this right by me now, I will have your job.  And to all you little old people as myself, be careful who you trust.  I have loved my AVG SOFTWARE UNTIL NOW. My performance probably could have been handled with the PC TuneUp and this didn't need to happen.  I trried to get the Valentine special of $27 and or the $33.99/$33.99 but you didn't have time for an old lady.  Don't you see, I really needded and trusted your service.  I am a very nice lady and I wish this was a wonderful comment I leave with your company.  But it is not.  So sad.

4

Hi There Janet!
Thank you for stopping by the AVG Community and i appologise for any invenience you have been caused but please rest assured i am here to help!

I Have escalated your issue to the AVG Support Staff who will contact you via a reply in regards to your issue.

I know how frustrating it can be when things don't go to plan but please rest assure the Support Guys here are good at what they do and will help you get to the bottom of this issue.

Thank you for choosing AVG and hopefully i will see you around on the community.

Warmest Wishes,

Kenza

2

Hi Janet,
So you would like to refund your latest order or extend license for trouble you had? Purchase date is probably in US/UK date so it is 2/7 or 7/2 but in our system it is correctly Feb 7.Please let me know here, so I can arrange it for you.
Thanks

5

@Elizabeth,
I can see diagnostic output in our system our support agents should analyze it and contact you via email.
Please let me know how it goes I will escalate it if necessary.
Thanks

6

I'm having a similar problem and it's been a week with no resolution in site.   Now they've removed the AVG Anti-Virus 2015 Software remotely, and it won't allow me to upload that either. So I have neither AntiVirus or Performance Pro.

3

Hi There Elizabeth!
The Support Team will look at this question Plus all Resposes so they will get in tough with you too!

Best Regards,

Kenza