Hi Robert,
This isn't the experience we want you to have.
If you prefer to reach us via chat, you can visit this link.
You can also choose the desired support channel by visiting this link.
However, we're more than glad to help you through this channel (if you prefer).
Does ANYBODY know a way that you can actually contact AVG Customer Support direct?? (email or chat?) The links on their own websites all send you to a chat pop-up that gives you a 404 error and say the page no longer exists, some of the links aren't even live and no matter how you attempt to access the 'Contact Us' portal it always links you back to the same dead chat pop-up! This is really terrible Customer Service!