Improper charging for a product that was not purchased

AVG Protection
3

Hello Rebeca,
Thank you for contacting AVG Community Support.
We regret the inconvenience caused. We'll check and help you.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details. Please check your inbox/spam folders to find the email and use it to get back to us.
Thank you and keep us updated.

1 
Hi:
I don't know how to do it anymore, but this is the third message I send to you. I have been charged for two years for a product that I have not purchased. In fact, when I enter "Subscriptions" it tells me that I have nothing subscribed with you. I demand that the amounts collected be reimbursed and that they cancel that "ghost subscription" that does not exist.
2

Hello Rebeca,
Thank you for contacting AVG Community Support.
We regret the inconvenience caused. We'll check and help you.
As it isn't advised to discuss personal/account related info here, we've sent you an email with further details. Please check your inbox/spam folders to find the email and use it to get back to us.
Thank you and keep us updated.