Improper charging of avg antivirus subscription

General discussion
3

Hi Ricardo,

This isn't the experience we want you to have. We'd like to help you with this.
However, upon checking our records, we see that you've reached our live support through chat. 
The concerned team has already initiated the refund process & an email confirming the same has been sent by them.
If you still require assistance regarding this, please write back to us.

1

I made an automatic payment without my authorization and without my approval today of 93.99 euros… very bad because they are supposed to provide security not to be the thieves. I need a solution today or I am looking for a way to sue the company.

2

Hi Ricardo,

This isn't the experience we want you to have. We'd like to help you with this.
However, upon checking our records, we see that you've reached our live support through chat. 
The concerned team has already initiated the refund process & an email confirming the same has been sent by them.
If you still require assistance regarding this, please write back to us.