Inability to activate Anti Track

I am so frustrated.  I cannot activate my Antitrack even though AVG says it is downloading it .  It then sends an error message and sends me around the same process.   Grrrrrrr.
How do I fix this?  How do I get on to someone who can tell me what the heck is going on

Hi Jenni,

We're glad to look into this & help you through this channel. 
Please share us the screenshot of the error message that you receive, while attempting to install AVG AntiTrack. 

Hi Jenni,

We're glad to look into this & help you through this channel. 
Please share us the screenshot of the error message that you receive, while attempting to install AVG AntiTrack.