Hi Brian.
I apologize for the inconvenience caused and we're glad to help you with the charge.
On verifying, I was able to locate the charges for GBP39.99 for AVG Anti-Virus 1 computer (1 year) on 2019-07-20 under a different email address iron******ge@gmail.com registered with AVG.
I have processed refund for the same and sent you an email confirmation.
Five weeks ago, River Island/AVG took money from my bank account without notice/invoice/explanation/permission/acknowledgment/by-your-leave/thank-you or making any change to my account or coverage. I queried this and have been going around in circles with what you call "Customer Support," but which hasn't been at all, ever since.I've sent screen shots of my bank statements backed up with more information, over and over again. The response? They are "not sure where my subscription is" (I just renewed on 18/02/2019, how hard can it be?) They keep asking me for information I've sent, all over again, and say they are unable to "escalate to Tier 2"–this is becoming like a combination of Kafka and Orwell. This is also the second year in a row that I've had a billing error. I don't understand how, if someone could come in and play bank robber with my account, they can't return to the scene of the crime and make restitution. I am fed up with being stonewalled by "Customer Service." Don't know if Tier 2 is the answer, don't know if you all know the question, but I do know that this is a mess, and unforgiveable for someone who says they value my loyalty (which I have been providing for years).
Hi Brian.
I apologize for the inconvenience caused and we're glad to help you with the charge.
On verifying, I was able to locate the charges for GBP39.99 for AVG Anti-Virus 1 computer (1 year) on 2019-07-20 under a different email address iron******ge@gmail.com registered with AVG.
I have processed refund for the same and sent you an email confirmation.