Hello Donna,
I am sorry to hear that. This error message occurs when you have already installed any other AVG Program/ PC Tuneup in your computer. Please open the control panel- program list and check if you have AVG PC TuneUp is installed in your computer. If so, please uninstall the program from the control panel and follow the instructions in this article http://support.avg.com/SupportArticleView?urlname=How-to-download-and-install-AVG-PC-TuneUp to install AVG PC TuneUp.
If you have any more questions, please don't hesitate to contact us again.
i bought avg tune up and downloaded it but got a error message saying its incompatible with other avg on my comp. i cant cancel it so what do i do now
Hello Donna,
I am sorry to hear that. This error message occurs when you have already installed any other AVG Program/ PC Tuneup in your computer. Please open the control panel- program list and check if you have AVG PC TuneUp is installed in your computer. If so, please uninstall the program from the control panel and follow the instructions in this article http://support.avg.com/SupportArticleView?urlname=How-to-download-and-install-AVG-PC-TuneUp to install AVG PC TuneUp.
If you have any more questions, please don't hesitate to contact us again.