Hello Christine, I apologize for the inconvenience you experienced in this case. I request you to please completely uninstall your AVG using AVG removal tool and reinstall it using your new license number. To download AVG removal tool please refer the article http://avgread.me/1DEtNP0 . To install AVG Internet Security please refer the article http://avgread.me/1czW57x . Please feel free to get back to us for any issues with AVG. Thank you.
being prompted on my pc that my subscription ends 13/9/2015. but i renewed my licence dec 14 and should expire dec 16 so what is going on? please advise
Hello Christine, I apologize for the inconvenience you experienced in this case. I request you to please completely uninstall your AVG using AVG removal tool and reinstall it using your new license number. To download AVG removal tool please refer the article http://avgread.me/1DEtNP0 . To install AVG Internet Security please refer the article http://avgread.me/1czW57x . Please feel free to get back to us for any issues with AVG. Thank you.