Incorrect Invoice

Thank you for your reply and first I must apologise as I did receive an Invoice in January I did not see it for some reason.
I did cancel my automatic subscribtion in Oct 2018 though.
 I cannot understand why I have been billed for 10 devices.  I am NOT a business nor have I ever been a Business.  I only have one PC so the Invoice for 179.98 for a single device is prohibitive. 

So yes I am requesting a refund for this amount
Thanking you
Maryann
Hello Maryann,

We have sent an email and explained you the reason for charge deduction.
You can revert to the same email and let us know on how you would like to proceed with the charge.
Thank you.
I cancelled my AVG automatic renewal on 8th Oct 2018 and have today received an Invoice for 179.98 for 10 devices.  
Please clearly outline each device attached to my account and ensure you do not debit my account as already advised I CANCELLED automatic renewal.

Maryann

 

Thank you for your reply and first I must apologise as I did receive an Invoice in January I did not see it for some reason.
I did cancel my automatic subscribtion in Oct 2018 though.
 I cannot understand why I have been billed for 10 devices.  I am NOT a business nor have I ever been a Business.  I only have one PC so the Invoice for 179.98 for a single device is prohibitive. 

So yes I am requesting a refund for this amount
Thanking you
Maryann

Hello Maryann,

We have sent an email and explained you the reason for charge deduction.
You can revert to the same email and let us know on how you would like to proceed with the charge.
Thank you.

Thank you for replying, Maryann.
We have initiated refund for your subscription. We have also sent an email confirming the same.
Let us know if you have further queries.

No I have not received an e-mail explaining anything, just a roundabout way that bought me back to here. You sent an email directing me here, I would prefer a private email. Please clearly list the 10 devices you are invoicing me for. I only own one. Not including my iPhone which I have NOT authorized AVG to use.  I cancelled my automatic subscription October 2018 because of unauthorized invoicing and was considering changing when my subscription was up.  This smells like very sharp practice.  YOU HAVE NO AUTHORITY TO DEBIT MY ACCOUNT. Send me the correct invoice and I will consider my options

Maryann, we have sent a seperate email explaining the subscription details to the same email address you are using to contact us in community forum.
For your reference, we have sent another email with the invoice. Please check your inbox/spam for the email.