Individual file protection

I am having exactly the same problem with a word document produced for a complaint over the handling of a complaint  with a tour company we used last month.  Never had this before on this Windows 10 machine and thus do not understand how to protect this particular file and why has it picked on this document specifically!

Your advice is required. 

Richard

Hello Rich, 

Thank you for reaching AVG support channel. We apologize for the inconvenience caused. We understand that you would like to protect your sensitive documents keep protected. We will check and help you to resolve it.

Sensitive Data Shield is a feature in AVG Internet Security that scans and protects your personal sensitive documents against unauthorized access and malware. The files considered as sensitive contain your personal information which, if revealed, can compromise your privacy and identity. Sensitive Data Shield secures your private data by controlling which applications and users have access to your files.

Please provide the following information to help you better :

1. Confirm the version of operating system installed in your device. 
2. Share us the screenshot of the warning which you received in your device.
3. Refer the following article to know how to use Sensitive Data Shield.

Sensitive Data Shield - FAQs

You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. Thanks in advance.

My AVG Internet Security subscription is continuous for 10+ years. I repeatedly get "sensitive document is unprotected" warnings in AVG scan. Some document files are quite old and have not been accessed by me or anyone else that I can discern yet the warning shows up. How do I ensure/check that all my files are protected in the first instance and STAY protected once protected? What is the protection, encryption or something else? There was no apparent consequence to me by having the file(s) unprotected in any instance they appeared. It's just a minor annoyance to re-protect, and I have to ask if this feature might be more fluff than substance.

Hello Rich, 

Thank you for reaching AVG support channel. We apologize for the inconvenience caused. We understand that you would like to protect your sensitive documents keep protected. We will check and help you to resolve it.

Sensitive Data Shield is a feature in AVG Internet Security that scans and protects your personal sensitive documents against unauthorized access and malware. The files considered as sensitive contain your personal information which, if revealed, can compromise your privacy and identity. Sensitive Data Shield secures your private data by controlling which applications and users have access to your files.

Please provide the following information to help you better :

1. Confirm the version of operating system installed in your device. 
2. Share us the screenshot of the warning which you received in your device.
3. Refer the following article to know how to use Sensitive Data Shield.

Sensitive Data Shield - FAQs

You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions. Thanks in advance.

Thank you for sharing the required information and appreciate your efforts.
Could you please let us know, how often you are facing this issue?
Is the files shows on every scan?
Everytime it is showing the same files or different files by sensitive data shied?
Please initiate the scan again and share the screenshot of it. It would helpful for us to proceed further troubleshooting steps.
We looking forward for your resonse.

Hello Richard,
Thank you for contacting AVG Community Support.
We will certainly help you with this. 
Could you please create a separate AVG community post by clicking the link below and post your questions in your own post, so we will check with your AVG account and help you accordingly.
https://support.avg.com/support_ask
Thank you for your understanding.