Tisztelet cégvezető !
Indokolatlanul levettek a bankszámlánkról 14.999.-Ft-ot. Kérjük haladéktalanul visszautalni szíveskedjenek ezt az összeget, mivel semmilyen szolgáltatást nem kértem a cégüktől.
Üdvözlettel:
Szabó Ferencné
| ámla: | Folyószámla Magánszemély HUF |
| Megbízás típusa: | Vásárlás külföldön |
| Összeg: | -14 999 HUF |
| Időpont: | 2019.07.28 |
| Kártya: | 510019xxxxxx9307 |
| Tranzakció helye: | DRI AVG TECHNOLOGIES ORDERFIND COIRL |
| Kiegészítő információ: | DRI AVG TECHNOLOGIES 7_
20190728 44.99 EUR |
| Megbízás azonosítója: | TX30252367 |
| Könyvelési dátum: | 2019.07.30 |
| |
Ferenc, as per our record, the charge is displayed as EUR44.99 which should be the one that you refer as 14 999 HUF.
If yes, do you confirm to get refund for this EUR44.99 charge?
Hi Ferenc,
AVG support through Community channel is available only in English.
On checking your account, we could see that you have been charged EUR44.99 for the renewal of AVG TuneUp Unlimited on 2019-07-28.
We can assure you that we have not processed any unauthorized payments from your card or account.
Information about your subscription, including instructions on how to unsubscribe from future renewals, are included in all order confirmation emails. We also send a notice by email before the charge takes place (except for monthly subscriptions). When your subscription is extended, we send an additional order confirmation email.This also contained information on how to unsubscribe.
Can we proceed with the refund?
Hi Ferenc,
AVG support through Community channel is available only in English.
On checking your account, we could see that you have been charged EUR44.99 for the renewal of AVG TuneUp Unlimited on 2019-07-28.
We can assure you that we have not processed any unauthorized payments from your card or account.
Information about your subscription, including instructions on how to unsubscribe from future renewals, are included in all order confirmation emails. We also send a notice by email before the charge takes place (except for monthly subscriptions). When your subscription is extended, we send an additional order confirmation email.This also contained information on how to unsubscribe.
Can we proceed with the refund?
Yes, I request a refund.
Hi
Tisztelt Cím !
Ismételten kérem,hogy utalják vissza az indokolatlanul leemelt 14.999.-Ft-ot.
Nem kérek semmilyen szolgáltatást.
Üdvözlettel:
Szabó Ferencné
számlatulajdonos neve:
SZABÓ FERENCNÉ
számlaszám:
10101463-70423900-01004000
IBAN:
HU58101014637042390001004000
Ferenc, we would like to inform you that the refund of your renewal order has been started.
Once we finish our internal refund procedure, the transaction will be processed by the payment operator. You will receive additional confirmation in a separate e-mail.
Please take a note that the exact time the refunded amount will reach your account depends on payment operators, therefore we can no longer influence this process.
Generally, it should not take more than 7 business days. We're sorry to see that you've decided to cancel.