Thank you for the information.
In this case, let us try using offline installer.
Download the respective offline file from this website: https://www.avg.com/download.prd-gsr-free and proceed with the installation.
To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218 .
Keep me informed about the status.
Hi,
I have no other antivirus software installed.
Hello Veronika,
I'm sorry to hear that you're experiencing issues with AVG Free Antivirus installation, let's work together to fix this issue. May I know if you have installed any third party/AVG Antivirus security on your computer (Control panel > program and features) and also share a screenshot of the error message to assist you further. You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.
I have tried downloading the free version of AVG, and keep getting this error message:
There was an error while completing the setup process
View setup log.
Done
Hi,
I have no other antivirus software installed.
Thank you for providing screenshots Veronika,
The error message might be because of old/previous AVG traces. In this case, I request you to remove AVG completely along with any previous traces using the AVG clear tool/AVG Remover tool and then do a fresh installation of AVG Free Antivirus.
Please follow the instruction ( http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product ) to run AVG Remover tool and AVG Clear tool.
After the computer reboots, please follow the instruction to download/install/activate AVG Free Antivirus.
Best regards,
Alok.
Hello Veronika,
I'm sorry to hear that you're experiencing issues with AVG Free Antivirus installation, let's work together to fix this issue. May I know if you have installed any third party/AVG Antivirus security on your computer (Control panel > program and features) and also share a screenshot of the error message to assist you further. You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.
Dear Alok, I have tried this several times now. First the clear tool and restart, then the remover tool and restart, and then installation. I keep getting the same error message upon trying the download. Its not working.
Regards,
Veronika