Installation error message

Thank you for the information.
In this case, let us try using offline installer.
Download the respective offline file from this website: https://www.avg.com/download.prd-gsr-free and proceed with the installation.
To determine whether your OS is a 32-bit or 64-bit, please click on this link. http://support.microsoft.com/en-us/kb/827218 .
Keep me informed about the status.

Hi,
I have no other antivirus software  installed.
Installation error message

Hello Veronika,
I'm sorry to hear that you're experiencing issues with AVG Free Antivirus installation, let's work together to fix this issue. May I know if you have installed any third party/AVG Antivirus security on your computer (Control panel > program and features) and also share a screenshot of the error message to assist you further. You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.

I have tried downloading the free version of AVG, and keep getting this error message:
There was an error while completing the setup process
View setup log.
Done

Hi,
I have no other antivirus software  installed.
Installation error message

Thank you for providing screenshots Veronika,
The error message might be because of old/previous AVG traces. In this case, I request you to remove AVG completely along with any previous traces using the AVG clear tool/AVG Remover tool and then do a fresh installation of AVG Free Antivirus.
Please follow the instruction ( http://support.avg.com/SupportArticleView?urlname=How-to-troubleshoot-issues-after-upgrade-to-the-latest-AVG-antivirus-product ) to run AVG Remover tool and AVG Clear tool.
After the computer reboots, please follow the instruction to download/install/activate AVG Free Antivirus.
Best regards,
Alok.

Hello Veronika,
I'm sorry to hear that you're experiencing issues with AVG Free Antivirus installation, let's work together to fix this issue. May I know if you have installed any third party/AVG Antivirus security on your computer (Control panel > program and features) and also share a screenshot of the error message to assist you further. You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Best regards,
Alok.

Dear Alok, I have tried this several times now. First the clear tool and restart, then the remover tool and restart, and then installation. I keep getting the same error message upon trying the download. Its not working.

Regards,
Veronika