Installation failed

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David, AVG Zen Support… Have a look @ this new form link (http://support.avg.com/support_contact_form) to get chat/phone support. Otherwise, When available, A member of the official AVG Community Support in Brno, Czech Rep… (Working Hours [Mon-Fri] 9:00am - 5:00pm CET) will see your topic & respond.
AVG Guru

1

The 'Zen' UI wouldn't let me run a scan.  Also, the set of running processes looked shorter than before.  Seemed suspicious, so I tried a fresh installation.

I have a paid license. 

The installer fails with this Windows error message.  ( c0000005 is usually a memory location error, which seems unlikely.  My computer is fairly new and has been running properly.)


Problem signature:
  Problem Event Name:    BEX
  Application Name:    MsiExec.exe
  Application Version:    5.0.7601.17514
  Application Timestamp:    4ce792c4
  Fault Module Name:    avgsysx.dll_unloaded
  Fault Module Version:    0.0.0.0
  Fault Module Timestamp:    536a495a
  Exception Offset:    5ffe26f0
  Exception Code:    c0000005
  Exception Data:    00000008
  OS Version:    6.1.7601.2.1.0.768.3
  Locale ID:    1033
  Additional Information 1:    0a9e
  Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
  Additional Information 3:    0a9e
  Additional Information 4:    0a9e372d3b4ad19135b953a78882e789

2

Hi David,
In order to analyze it please provide us with diagnostic output (gather it right after inducing issue) using this tool and please add detailed description of issue.
Thanks

3

David, AVG Zen Support… Have a look @ this new form link (http://support.avg.com/support_contact_form) to get chat/phone support. Otherwise, When available, A member of the official AVG Community Support in Brno, Czech Rep… (Working Hours [Mon-Fri] 9:00am - 5:00pm CET) will see your topic & respond.
AVG Guru