Esther, Have a look @ this article (http://avgclick.me/1Jmbib9).
AVG Guru
I purchased a new license on March 31 and also purchased AVG Express Installation for 19.99. I thought I had installed the new license, but I keep getting messages that my license is out of date. Today I tried to activate the license again and received a message stating "creating process from another user was cancelled by user." When I originally purchased AVG a few years ago, it was installed by the shop where I purchased the computer. Could this be the problem? How can I get around this?
Esther, Have a look @ this article (http://avgclick.me/1Jmbib9).
AVG Guru