Hi, I've been trying to install AVG AntiVirus FREE. I uninstalled my previous version, but still will not install. It keeps telling me to uninstall my AVG software. I did. It still won't allow me to install the program.
Help!
Susan Alexander
Hello Susan,
We apologize for the inconvenience caused. Please follow the below instructions to uninstall AVG completely to install your AVG Antivirus free:
1. Download and run AVG Clear tool: https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe. This tool will help with removing antivirus component of AVG 2017 and its traces.
2. Open tool
3. User Account control - click "Yes"
4. Windows safe mode - click "No" (we cannot recommend use the tool in safe mode, because there is a problem with compability)
5. Choose installed version (AVG Free, AVG Internet Security)
6. Click "Uninstall"
7. Click "Restart computer"(1/3)