Hello Erma,
Thank you for contacting us and we regret to hear your AVG Firewall is inactive. Please try to reset AVG Firewall to default settings as described below:
Open AVG
Go to the Firewall component
Click Reset to default
Wait until the operation is finished.
If that does not help, please check if you have any other conflicting firewall apps and uninstall them.
You could also try to run repair installation ( avgclick.me/RepairAVG ) of your AVG Internet Security.
If none of the above troubleshooting steps help, please reinstall your AVG as per the instructions in this article http://support.avg.com/SupportArticleView?urlname=How-to-reinstall-AVG .
Please, feel free to let us know if you require any further assistance. Thank you.
I installed the new AVG security and it installed everything, Except the firewall security. It states that firewall is not protected. Prior to installing /reactivating my new license the fire wall was protected.
Why is the fire wall not protected?
Is this an error or what?
Thank You
Erma
Hello Erma,
Thank you for contacting us and we regret to hear your AVG Firewall is inactive. Please try to reset AVG Firewall to default settings as described below:
Open AVG
Go to the Firewall component
Click Reset to default
Wait until the operation is finished.
If that does not help, please check if you have any other conflicting firewall apps and uninstall them.
You could also try to run repair installation ( avgclick.me/RepairAVG ) of your AVG Internet Security.
If none of the above troubleshooting steps help, please reinstall your AVG as per the instructions in this article http://support.avg.com/SupportArticleView?urlname=How-to-reinstall-AVG .
Please, feel free to let us know if you require any further assistance. Thank you.