Hello Maureen,
Thank you for contacting AVG Community Support.
We understand that you are unable to install AVG Internet Security.
We are really sorry to know this. We'll certainly check and help you out.
Could you please let us know what error message you get when you try to install?
Also please provide the operating system version and number, is it windows or Mac?
It may also help us to diagnose the issue you are experiencing if you can attach a screenshot of the problem. If you are not sure how to make a screenshot on your device, please find instructions for a variety of devices here: https://support.avg.com/SupportArticleView?l=en&urlName=avg-create-screenshot&q=screenshot&supportType=home (https://support.avg.com/SupportArticleView?l=en&urlName=avg-create-screenshot&q=screenshot&supportType=home)
Awaiting for your response.
I have purchased Internet Security(Multin Device) but am unable to install it as i do not know the details about the computer. I now use the computer since my husband died but do not know the first registry details.
How can I install it?
Hello Maureen,
Thank you for contacting AVG Community Support.
We understand that you are unable to install AVG Internet Security.
We are really sorry to know this. We'll certainly check and help you out.
Could you please let us know what error message you get when you try to install?
Also please provide the operating system version and number, is it windows or Mac?
It may also help us to diagnose the issue you are experiencing if you can attach a screenshot of the problem. If you are not sure how to make a screenshot on your device, please find instructions for a variety of devices here: | AVG (https://support.avg.com/SupportArticleView?l=en&urlName=avg-create-screenshot&q=screenshot&supportType=home)
Awaiting for your response.