Hello James,
We're sorry for the inconvenience caused. We'll help you sort this.
In this case, we'd recommend that you use our "AVG Uninstaller for Mac" tool to remove any leftover traces of AVG in your Mac & try the installation again.
We've sent you an email with further instructions. Please check your inbox/spam folders to find the email and use it to get back to us.
I had the free version of the AVG SW running but decided I would buy the 2 year full version. This I did and have the code. I moved the free AVG to trash and deleted the trash basket so AVG is not in my applications folder now. I do still have but cannot seem to remove that. When i go to install the package (after download) it says I cannot install as AVG is still running even though I have removed it. I have done a full shut down and restart but still cannot load the AVG SW
Thank you for sharing your alternate email addresses, James.
I've been trying to send you an email (to both the email addresses you've shared) with an attachment (AVG Uninstaller for Mac tool), which will help you resolve this issue.
However, it seems that you email settings have been blocking our emails with attached files.
Please configure your emails settings, so that it will not block our emails.
Thank you for understanding.
(Email addresses redacted)
Hello, I have never set my mail account to block anything and have had it running since 2011 without any issues. I have gone through the Mac and reset the mail junk preferences as describes in the apple forum. This is very strange as I have never had an issue in 10 years so not sure what could be the cause. Please try again. if not try claireadams1963@gmail.com