Hi Dorothy, I understand this must be difficult for you. Please download AVG Antivirus and AVG Cleaner from Google PlayStore on Android device, install it and then enter AVG my account by following below steps: 1.Device Menu -> Settings -> Apps/Application Manager -> AVG -> Uninstall. 2. Restart your device once. 3. Open Google play store app on your device. 4. Search for AVG antivirus/cleaner. 5. Locate and install the free version of the app. 6. Now open the installed app. 7. Tap on the drawer (3 lines) on top-left of the app. 8. Select AVG Account. 9. Enter your My Account email address and password.
When I try to install ultimate on my phone and tablet I am only able to install the free version. I send an invite from my AVG account but still only get the free version. Can you help? Dot
Hi Dorothy, I understand this must be difficult for you. Please download AVG Antivirus and AVG Cleaner from Google PlayStore on Android device, install it and then enter AVG my account by following below steps: 1.Device Menu -> Settings -> Apps/Application Manager -> AVG -> Uninstall. 2. Restart your device once. 3. Open Google play store app on your device. 4. Search for AVG antivirus/cleaner. 5. Locate and install the free version of the app. 6. Now open the installed app. 7. Tap on the drawer (3 lines) on top-left of the app. 8. Select AVG Account. 9. Enter your My Account email address and password.