Internet Download Speed Low

AVG Performance
6

Hello John,
Sorry to know about the internet speed post installing the AVG product. AVG products do not have any settings to control Internet connection speed. We would like to know the version of AVG product installed in the computer. Is that 2016 or 2017. We would also like to know if you tried repairing the product. Thank you. 

1

Hi All,

I have an AVG Unlimited Internet Security license.

Recently I upgraded my internet speed from 100Mbs to 1000Mbs.

ISSUE:

If I Install AVG Internet Security the download speed is cut down by 70%. I am able to get in speedtest.net download speed up to 940Mbs without AVG Internet Security Installed.

Once I install AVG Security Full package ( Web Shield, Resident Shiled, Fire wall, etc. ) I get only around 300MBS download speed.

If I Install Resident Shield Only I have download speed around 550-650 Mbs.

Does Anyone know where to go to do the right settings to use full internet download speed with all functions on?

Internet is connected directly into the mother board, no router is involved.

Many thanks,
John

2

Hi

I did the tech support already with Rubina. Case no  04323050

She did the Sysinfo process but i did not have any reply from that yet. Was 2 days ago. How long is usually taking?

PS: I sent seme rely by email as well. The one you send HOT TO steps for SysInfo.

Thanks,
John

4

Hi,

Sry for the double posting. I got an window that said that I had insificient privilages to psot or similar and I did it again. Was not aware that the post was made.

I will post here only, you can delete the other one.

John

5

John,
Thank you for getting back to us and we would like to appreciate your efforts to resolve the issue. We have sent you an email with steps to run a tool called AVG Sysinfo. This tool will collect the diagnostic information on your PC regarding the issue and upload it to us. Please run this tool to help us analyze your issue and resolve it.

3

Hello John,
Sorry to know about the internet speed post installing the AVG product. AVG products do not have any settings to control Internet connection speed. We would like to know the version of AVG product installed in the computer. Is that 2016 or 2017. We would also like to know if you tried repairing the product. Thank you.