Internet Security blocking Outlook email updates; Win 10

AVG Protection
2

Hello Dale,

Thank you for the detailed information. I have emailed you a link to get connected the AVG remote support, please follow the same and the remote team will fix this for you.

6

Howdy Karthikeyan :slight_smile:
Thank you for your response!! I wish I had access o your knowledge database :-). I tried your suggestion, and I got the same 800CCC0E error. I then turned off the firewall, and was able to sync folders in Outlook. I left the Profile as Private (since Public sounds bad…) but changed the Policy to Ask, and rebooted to clear everything.

1

Starting a month or so ago, bout 19 times out of 20,  Outlook thrown an 800CCC0E error when trying to IMAP update with the gmail servers. I tried the CAPCHA gmail thing, and logging into&out of gmail web client, then trying to update with Outlook, turning off Webroot firewall, and turning off AVG Firewall. Oh wait, turning off AVG Firewall allows Outlook to get to gmail again. I don't want to leave the AVG Firewall off completely, so: What should I try that will allow Outlook to update with gmail, but does not leave the AVG Firewall off? (using Win 10 latest update, Office 2013 ver 15.0.4927.1002). Using TLS login with gmail, IMPA/STMP. 

Any ideas gratefully appreciated.     Thanks!!!

4

Hello Dale,

Thank you for letting me know the status of this troubleshooting. Please confirm me if the issue got resolved after changing the network profile from public to private.

3

Hello Dale,

I am sorry to hear that AVG firewall blocks Outlook updates. Please open the AVG Internet Security installed in your computer and click on Menu->Settings->Components->Firewall->Customize->Change the application settings from "Auto Decide to "Allow". Once this is done, click on "Network Profile"(Left side of the interface) and change the profile to "Private" if selected in "Public". Please save the settings and check if you are able to update outlook in your computer. If you face any difficulties, feel free to contact us.

5

Howdy Karthikeyan :slight_smile:
Thank you for your response!! I wish I had access o your knowledge database :-). I tried your suggestion, and I got the same 800CCC0E error. I then turned off the firewall, and was able to sync folders in Outlook. I left the Profile as Private (since Public sounds bad…) but changed the Policy to Ask, and rebooted to clear everything.