Ian,
We regret for the inconvenience caused to you, we appreciate all your efforts in trying to fix the issue. Mostly, this issue will occur only if we have installed or older AVG traces left on our device. To fix this issue, we need to perform a complete re-installation.
To uninstall AVG, refer this article : http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG which helos you to download and run AVG remover tool.
Now click this link http://www.avg.com/us-en/download to download your AVG program, run the downloaded file to start the installation process and follow the instructions on your screen.
Complete the installation, restart your computer and check for the results. Please, feel free to let us know if you require any further assistance. Thank you.
Hi,
I have experienced a problem with my AVG Internet Security software this evening. It stopped working and requested that I re-enter my license details. I did this which initiated a re-installation.
This has failed several times and on the last occasion I received this message…
Error code: 0xC0070643
Error message: General internal error
Additional message: MSI Engine: Failed to install product
Context: AVG product installation, MSI action failed
My license is valid until 01/02/2017.
Do I remove all AVG software and re-install? Grateful for any advice.
Cheers,
Ian
Ian,
We regret for the inconvenience caused to you, we appreciate all your efforts in trying to fix the issue. Mostly, this issue will occur only if we have installed or older AVG traces left on our device. To fix this issue, we need to perform a complete re-installation.
To uninstall AVG, refer this article : http://support.avg.com/SupportArticleView?urlname=How-to-uninstall-AVG which helos you to download and run AVG remover tool.
Now click this link http://www.avg.com/us-en/download to download your AVG program, run the downloaded file to start the installation process and follow the instructions on your screen.
Complete the installation, restart your computer and check for the results. Please, feel free to let us know if you require any further assistance. Thank you.
We appreciate your efforts, Ian.
Please follow the steps suggested and let us know if you face any difficulties. We are here to help you, thank you.
Thank you. I'll give it a go. Cheers, Ian