Hi Michael,
We're glad to clarify this for you.
Upon checking your account, we see that you've duplicate subscriptions of AVG Internet Security.
One is valid till Jul 25, 2021 & the other till Feb 13, 2020. As the second subscription is enrolled to automatic renewal, you've received the pre-billing notification.
To avoid duplicate subscriptions/charges, we've disabled the upcoming renewal & an email confirming the same has been sent to you.
You can be rest assured that the second subscription will not be renewed further & you'll have one Internet Security subscription.
Regarding AVG TuneUp, we see that you've multiple subscriptions. Please let us know the number of computers in which you prefer to use TuneUp.
Hi Michael,
We're glad to clarify this for you.
Upon checking your account, we see that you've duplicate subscriptions of AVG Internet Security.
One is valid till Jul 25, 2021 & the other till Feb 13, 2020. As the second subscription is enrolled to automatic renewal, you've received the pre-billing notification.
To avoid duplicate subscriptions/charges, we've disabled the upcoming renewal & an email confirming the same has been sent to you.
You can be rest assured that the second subscription will not be renewed further & you'll have one Internet Security subscription.
Regarding AVG TuneUp, we see that you've multiple subscriptions. Please let us know the number of computers in which you prefer to use TuneUp.
just been asked to renew my subscription for Internet Security. This is not due till July 2021. I have been duped on a number of occasions and paid subscriptions hen they are not due and duplicated such items as tune up as an example. To avoid any further payments to you I have changed my account number and will only renew when subscription is due in future. Please explain why I am being asked to renew my Internet Security now.