I have the same problems. Since the update, I can no longer access my Synology shares. A repair of the AVG programs did not help.
Hi Chris,
We regret to hear about the inconvenience caused. We can see that our senior support team has sent you an email to connect, we recommend you to contact our senior support team who are experts in fixing these kind of issues. To take advantage, use the email link sent by them to contact our senior support team to fix it.
Please, feel free to let us know if you require any further assistance. Thank you
Chris, I have cjhecked with your details and In this case To fix the issue, I will suggest you to get connected in chat session.
Please click on the below link to get connected in chat session.
https://support.avg.com/support_tech_chat
Thank you.
Hi has anyone else lost the ability to connect to their home network, after the latest update 29-3-2017. I have tried everything I can to get the network to be available with the firewall enabled without success. The only way I can get access is to turn off the firewall. Everything worked fine prior to the update and re-start of AVG.
Hello Chris,
We are sorry for the inconvenience caused. We would like to inform you that we had recently released our AVG 2017 version and some of the settings changed due to betterment for the products.
Since you had mentioned that you are able to access the network after disabling AVG, you can whitelist the network in AVG Firewall.
Step 1: Click on Settings.
Step 2: Select Components.
Step 3: Click on the option Firewall.
Step 4: Select Customize.
Step 5: Click on policies on your left side of AVG Interface.
Step 6: Select Packet Rules.
Step 7: You will get the window with default mapping of your protocol.
Step 8: Scroll Down till to the and you will find the option to allow/block your protocol.
Step 9: Add your IP that you wish to add/block
Once it configured, try to check for the issue. If the issue persist please get back with us we are here to help you.
Thank you.
Hi Chris, I understand your concern and to fix the issue for you I will suggest you to get connected in chat session again.
I apologize for the delay to get connected with us and Please click on the below link to get connected in chat session.
https://support.avg.com/support_tech_chat
Thank you
@ Chris Oxley
Chris, The query by Aravindh (AVG Technologies) was actually directed towards user Alexander Burghardt. Assume that you're dealing with AVG chat.
AVG Guru
Hi Chris,
We regret to hear about the inconvenience caused. We can see that our senior support team has sent you an email to connect, we recommend you to contact our senior support team who are experts in fixing these kind of issues. To take advantage, use the email link sent by them to contact our senior support team to fix it.
Please, feel free to let us know if you require any further assistance. Thank you
Chris, I have cjhecked with your details and In this case To fix the issue, I will suggest you to get connected in chat session.
Please click on the below link to get connected in chat session.
https://support.avg.com/support_tech_chat
Thank you.
I have the same problems. Since the update, I can no longer access my Synology shares. A repair of the AVG programs did not help.
Hello Chris,
We regret for the inconvenience caused. We could see that the issue which you are currently experiencing is caused by recent updates of AVG. No need to worry, we would request you to repair the AVG program and check whether it resolves the issue. If the issue persist please get back with us we are here to help you.
The following article explains how to repair the AVG program: http://support.avg.com/SupportArticleView?urlname=How-to-repair-AVG .
Thank you.
Hi Chris, I understand your concern and to fix the issue for you I will suggest you to get connected in chat session again.
Please click on the below link to get connected in chat session.
https://support.avg.com/support_tech_chat
Thank you.
Hello Chris,
We regret for the inconvenience caused. Unfortunately we are currently experiencing huge volume by today. No need to worry we would request you to click on the following link to get connect with our technical team to resolve the https://support.avg.com/support_tech_chat?l=en issue at the earliest.
Thank you for understanding.
Hi Chris,
I understand your situation, In this case I will send the another source to get connected with us. Please follow the email to get connect with us in remote session.
Thank you Chris.
Hello Alexander,
We regret for the inconvenience caused. Could you please confirm whether you had installed AVG free or a paid version on your system and also mention your product name to assist further?
Thank you.