Hello Hilary,
I am sorry for the difficulties you are facing with AVG program. I would suggest you to perform a Repair [http://support.avg.com/SupportArticleView?urlname=How-to-repair-AVG] to check the status, failing this, please can you provide me a screenshot [http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot] of what is happening.
I look forward to your response, Thank you.
Hi
My AVG just updated and now the Internet Security and/or Web & Email protection is not working. I've tried 'fix it' several times and nothing happens. It also tells me that it will work if I restart the computer. I've tried this twice and it doesn't work. How can I restore these functions? Thanks.
My AVG just updated and now the Internet Security and/or Web & Email protection is not working. I've tried 'fix it' several times and nothing happens. It also tells me that it will work if I restart the computer. I've tried this twice and it doesn't work. How can I restore these functions? Thanks.
Hilary,
Pleased to know that your issue is resolved. We appreciate your efforts.
Please feel free to contact us for further assistance regarding AVG.
Thank you.
Hilary,
I regret for the inconvenience caused. Please run AVG Clear tool to remove AVG Traces completely using below instructions:
1. Use the link https://share.avg.com/steam/PSP/AVG2017/AVG_Clear.exe to run the AVG Clear tool.
2. Open the AVG Clear tool, click Yes in the User Account control dialog.
3. Click No in the Windows safe mode dialog.
4. Select the installed version of AVG and also check the box 'Uninstall AVG Zen'. Then click Uninstall, and Restart computer.
Use the link to reinstall AVG Internet Security Unlimited http://avgread.me/1FKGRZI .
If the issue persists, please get back to us and lets proceed further.
Thank you.
Hilary, If applicable… For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
AVG Guru
It seems that this has worked, thank you.
Hello Bhuvaneswari
This did not work. Please find attached an image of a screen shot which shows that Web & Email Protection is not working. Internet Security is not working either but I can only attach one screen shot. I am sure that this malfunction is the result of an AVG update.
Please advise on what to do next.
Thank you.
Hilary