Internet Security

Hello Ronald,
We will help you sort it out. Could you share a screenshot of the error message "Initializing please wait" to proceed further?
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Regards,
Alok.
User-added image

I am unable to download virus definitions. The message when I try to update is "initializing please wait" but nothing happens despite waiting half an hour. Subscription valid.

Thank you, Ronald.
Please open task manager, click on 'Processes' tab, check if 'AVG Installer' process is running. If it is, right click on it and select 'End task' to kill the process. If there are multiple instances of AVG Installer process, kill all of them. Reboot your PC once and then try to update AVG.

Hello Ronald,
We will help you sort it out. Could you share a screenshot of the error message "Initializing please wait" to proceed further?
You can post the screenshot here on your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions.
Regards,
Alok.
User-added image