Internet speed lost

AVG Performance
5

Hi Blenda,

We understand your concern.

This is an expected behavior.

You may sometimes experience a slower internet connection when using AVG Secure VPN. This is because VPN encrypts traffic and data before sending it to a server. Depending on the distance and capacity of the server, this process may cause a slightly slower, but safer, internet connection.

Let us know, how would you like to proceed.

1

Hi,
Please send me email with all necessary inputs, how to return to my previous internet speeds of 250Mbit download, and 125Mbit upload before I paid a 2-year subscription for AVG.
Cutting the speed to half and less ( 90/20 ) is not described in the offer I red before I decide to pay AVG.
If it's not working on proper speeds I'm paying to my local provider, please make sure to return my money and delete a 2-year subscription I just paid.
I tried all seen in the community section, but it's all the same .- SLOW. I can+t work normally. 

Thanks

Ivan


3

We regret the inconvenience caused, Blenda.

We'll certainly help you with the refund.
As it isn't advisable to post sensitive details here, we have sent an email with further details. Please check your inbox/spam for the email and use it to revert to us.

4

Hi Blenda,

We understand your concern.

This is an expected behavior.

You may sometimes experience a slower internet connection when using AVG Secure VPN. This is because VPN encrypts traffic and data before sending it to a server. Depending on the distance and capacity of the server, this process may cause a slightly slower, but safer, internet connection.

Let us know, how would you like to proceed.

2

Hi,
It is not sometimes, it's always, and if it's 10-15% slower OK, but almost 60% slower is not an option.
I want to cancel your service, so please make money return, and when I 'll be able to have 500Mbit  speed from my provider, I'll be probably be back.

Thanks