Invalid access code

AVG Protection
1

Hi I just renewed my subscription and was provided a new code which they are saying is invalid how do I fix this

3

Hello Veornica,

We are sorry for the inconvenience caused.
Did you enter all the characters as it is and along with the dashes?

2

Hello Veornica,

We are sorry for the inconvenience caused.
Did you enter all the characters as it is and along with the dashes?