Invalid username and password

Hello Kristen. Are you saying that you are able to login to AVG My account with your email address but you are unable to login to AVG my account through Zen application with same credentials to activate it?

Yes, and i type the exact username and password every time.

Hello, I'm new here and when I log in, using the application, it gives me invalid username and password, but when I log in using the website it works why?? What should I do? Thank you

Yes, and i type the exact username and password every time.

Hello Kristen. Are you saying that you are able to login to AVG My account with your email address but you are unable to login to AVG my account through Zen application with same credentials to activate it?