Invoice and registration in My Account

AVG Subscription
1

I have ordered today a one year Subscription of AVG antivirus protection program and have received on email an invoice. However there is no bank account number given in this invoice, only a Reference number: 890702573629. The payment is to be done to: Global Collect BV. but how can I pay when I don’t know which bank account should be credited? Question no 2: When I enter My Account/My Order History I get the Message: "We have found no records of Your orders in Our system". How can that be the case when I have already received the invoice?

 

Yours sincerely

K.Kristensen

2

Hello Karstein,
From your account, I see that you have placed an order for AVG Ultimate - 0 Users, 12 Months. However, I also see that you have used wire transfer (the order status shows pending payment), which may take few business days for us to receive your payment. Once we receive your payment, an order/license confirmation will get send to your registered email address. Your patience is much appreciated in this matter.
Best regards,
Alok.