I thought this was just a quoinsidence myself at first. It has now happened four times in the last week where an AVG pop-up has matched what I was just surfing.
An example would be me logging out of my bank only to see the AVG popup to secure my bank logins … to me this is tracking/ spying byond normal and should be stopped.
Also I would expect AVG to naturally safegard me against this type of tracking not join in with the others.
Respects
Drew
Hello John,
We apologize for the inconvenience caused. Our customers may get legitimate campaign pop-ups to promote our product which has advanced features. Please note that these pop-ups are temporary and we don't access your PC without your permission.
We have already escalated such cases to the concerned department and they are working on it. AVG carefully monitors the quality of our products and the service we provide, therefore all feedback from our customers is important to us. Our development team will see to this and will fix it in the upcoming updates. Thank you
Dear Kishore,
I think you misunderstood my question. I know about the campain, and I was not asking about it.
Campain pop-ups appear always in the lower-right corner of the screen. This pop up appeared in the middle, moments after I visited the web site of your competitor.
The question: are you monitoring the actions of the users and show pop ups when they visit certain sites, like the sites of your competitors ? Despite web monitoring and identity protection switched off.
If no, how would you explain why this particular pop up appeared at this particular unusual place on the screen at the exact moment when I visited your competitor's site ?
This is not a question about your business campaign, this is a question about basic privacy.
Hello John,
We apologize for the inconvenience caused. Our customers may get legitimate campaign pop-ups to promote our product which has advanced features. Please note that these pop-ups are temporary and we don't access your PC without your permission.
We have already escalated such cases to the concerned department and they are working on it. AVG carefully monitors the quality of our products and the service we provide, therefore all feedback from our customers is important to us. Our development team will see to this and will fix it in the upcoming updates. Thank you
Hello, Drew.
Thank you for reaching us with your concerns. I would like to inform you that we do track activity on your computer without which we can not protect your digital life efficiently. In regards to the offer displayed when visiting website of your bank - it was for the VPN to protect not just your computer but also communication between computer and bank.
Hello John,
As we mention earlier we don't spy on the computer of our users. However please be informed that those popup will appear on random websites and not only on particular website. Please feel free to contact us for further assistance.
Thank you.