Issues with windows 10

User-added image
this is what I see

Hello Ryan. AVG Protection do not require a license number for activation. Instead, information about your purchase and subscriptions is stored in your AVG MyAccount, which was created during your purchase. The activation of AVG Protection is done by entering your AVG MyAccount login (your email address) and password into the AVG Zen application. Please have a look at this article http://avgread.me/1HOjOxZ to activate AVG Protection. Thank you.

I didn't realise until today that when i updated to windows 10 it had uninstalled AVG from my computer. I logged into my account, redownloaded protection pro, and rejoined my network, just to get a "setup error/invalid license number" screen. How can i fix this?

Hello Ryan. I apologize for the inconvenience caused. I truly appreciate your efforts in trying to fix that. I've sent you an email containing the instructions to get connected to our remote technical team where they will be able to assist you on that within minutes. Please make use of it. Thank you.

User-added image
this is what I see

Hello Ryan. AVG Protection do not require a license number for activation. Instead, information about your purchase and subscriptions is stored in your AVG MyAccount, which was created during your purchase. The activation of AVG Protection is done by entering your AVG MyAccount login (your email address) and password into the AVG Zen application. Please have a look at this article http://avgread.me/1HOjOxZ to activate AVG Protection. Thank you.