Its telling me my identity is not protected - why is this?

Hello Pamela,
Thank you for contacting us. We regret for the inconvenience caused. Please try to run repair installation ( avgclick.me/RepairAVG ) of your AVG manually. Please, feel free to let us know if you require any further assistance. Thank you.

When I click on to repair it tells me  "Could not finish automatic state repair"  Please advise

Hello Pamela,
Thank you for contacting us. We regret for the inconvenience caused. Please try to run repair installation ( avgclick.me/RepairAVG ) of your AVG manually. Please, feel free to let us know if you require any further assistance. Thank you.