iTunes Download

General discussion
6

Hello Larry,

We apologize for the inconvenience caused. We request you to temporarily disable AVG in your computer and check if the issue is caused by AVG. In case if you are able to download from iTunes when the AVG is disabled, please follow the below instructions from the link to change the Firewall settings and contact us for further help.

Here are the instructions: Open AVG Zen -> Internet Security -> Click on Menu in the top right corner -> Settings -> Components -> Firewall -> Customize -> Network Profiles -> Change the networks from Public to Private (If it is in Private, change it to Public).

Thank you.

4

@ Tammy Richardson
Tammy, For your info, just in case that you are unaware, you can post the screenshot here in your topic. Click on 'Answer' & then click on the 'Image' [mountain symbol] & follow the instructions. 
AVG Guru

1

AVG won't let me download iTunes 12.6 to my Windows 10 PC.  How do I get it to allow this download?

5

Hello Larry,

We apologize for the inconvenience caused. We request you to temporarily disable AVG in your computer and check if the issue is caused by AVG. In case if you are able to download from iTunes when the AVG is disabled, please follow the below instructions from the link to change the Firewall settings and contact us for further help.

Here are the instructions: Open AVG Zen -> Internet Security -> Click on Menu in the top right corner -> Settings -> Components -> Firewall -> Customize -> Network Profiles -> Change the networks from Public to Private (If it is in Private, change it to Public).

Thank you.

3

Hello Larry,

I am sorry to hear that the issue persists. Please send us the screenshot(http://avgclick.me/getscreenshot) of the error message you receive when you try to install itunes. Please follow the steps in this link http://support.avg.com/SupportArticleView?urlname=How-to-use-Passive-Mode to disable AVG temporarily.  If you face any difficulties, feel free to contact us.

2

I tried the instructions you laid out and I still can't download Itunes. What else can I do?

7

I tried the instructions you laid out and I still can't download Itunes. What else can I do?