I've been billed for my renewal, but my AVG program won't update

AVG Subscription
3

Hello Ben,

We will help you to activate the renewed subscription.
We have sent an email for you to share the screenshot of error that you receive for activation and also the "My Subscriptions" window of AVG Internet Security program.
Once we receive the screenshot, it will be easy for us to assist you with the activation.
Please revert to our email with the requested screenshot.
Thank you.

1

I've been trying to make the AVG program on my computer complete the renewal process but it keeps on failing, and telling me 'something' has gone wrong, I first assumed something was wrong on the AVG server end but it's now coming do the count-down and still wont accept my licence.

How do I fix this? I've already tried removing and redownloading.

2

Hello Ben,

We will help you to activate the renewed subscription.
We have sent an email for you to share the screenshot of error that you receive for activation and also the "My Subscriptions" window of AVG Internet Security program.
Once we receive the screenshot, it will be easy for us to assist you with the activation.
Please revert to our email with the requested screenshot.
Thank you.