Hello Sticks,
I am sorry for the inconvenience caused. I am glad to help you. I have checked the screenshot on the another post regarding the threat detection message.
I can understand how difficult this is for you. The displayed information is confusing as the message says "We've safely locked this file in your quarantine." however no file is later available in the quarantine. The issue is with the message and not with the detection itself as downloaded file is detected and blocked before it is saved to the computer - this is the reason for not showing in the quarantine.
The detected file is the threat but the message shown as moved to quarantine is incorrect.
We will fix this threat message moved to quarantine as soon as possible and guarantee that you will get an update once the issue is resolved.
Sticks, thank you for sending us the log files. I have escalated the case to our concern team. They will analyze and get back to you via email.
Your patience is much appreciated.
Hello Sticks,
I am sorry for the inconvenience caused. I am glad to help you. I have checked the screenshot on the another post regarding the threat detection message.
I can understand how difficult this is for you. The displayed information is confusing as the message says "We've safely locked this file in your quarantine." however no file is later available in the quarantine. The issue is with the message and not with the detection itself as downloaded file is detected and blocked before it is saved to the computer - this is the reason for not showing in the quarantine.
The detected file is the threat but the message shown as moved to quarantine is incorrect.