I'm getting the same dialogue using Mailwasher Pro on Windows 10
Having the same issue using AVG Internet Security (paid version). The program that gets flagged is Mailwasher Pro, which is an email "preview" program. It allows one to accept, delete or mark as spam before downloading the email. I added the program to the exception list (as indicated above) and it appears to have stopped the problem. This only started after we applied the latest upgrade/update. Hope this helps!
Info for the AVG Support team just to let you know that the bug still exists with newer version than when thread was initiated: (same pop-up window as above)
AVG Free Version 17.4.3014 / Windows 7 / Office 2007 / Event date may 31st 2017 / Locky Downloader (Outlook.exe) / Full scan reveals no infections / Quarantaine (Vault) = empty
Pop-ups came when PC was left unattended for multiple hours, but this only happened once on may 31st, while PC is often left running unattended with outlook open. I can't reproduce the pop-up when leaving the PC unattended for multi hours today. Hope this info is useful.
ive been working on this all morning with my other systems,
i found, if you go to your add/ remove programs
(right click start>programs fetures>) or win+r > appwiz.cpl
right click on your office installation, select change,
then select repair, quick repair,
after this i cleaned my cookies, and restarted my system,
i no longer get this pop up when outlook starts, on either of my systems,
falce positive on the outlook.exe possablly? or corruption?
Just added the exception, will se how it goes. I havebeen experiencing this issue for the last week.
Thanks.
I too am seeing this - awaiting an answer. Please hurry as this is extremely frustrating.
Hello Vince,
We regret the inconvenience caused.
Could you please send the screenshot of your popup messages so that we can assist further? Please click on the following link http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot to send the screen shot.
Thank you.
yelp jk
i've been having
js:lockyDownloader TRJ
pop up the last few days, says its moved to quarantine, but when the scan is done nothing is found, i get the end prompt to get avg tune up - (not fond of personally) and there is nothing in the quarantine,
i have avg zen, with internet security, on 5 systems locally ,
3 of 5 systems with outlook installed received the errors,
ive ran the deep virus scan on my system, and deleted a list of items,
but still get the pop up ,
the other systems found nothing on deep scan,
all win 10, all current windows updates, and current avg program and virus definition updates installed,
currently running Vir removal, is there anything i can do AVG side?
would it be recommended to do a avg scan in win 10 safe mode? in this situation ?
any info on this bug , its pockets and removal would be much appreciated :) please and thank you
*(making external back ups now )
Hello Vince,
We regret the inconvenience caused.
Could you please send the screenshot of your popup messages so that we can assist further? Please click on the following link http://support.avg.com/SupportArticleView?urlname=How-to-create-a-screenshot to send the screen shot.
Thank you.
I'm getting the same dialogue using Mailwasher Pro on Windows 10
Info for the AVG Support team just to let you know that the bug still exists with newer version than when thread was initiated: (same pop-up window as above)
AVG Free Version 17.4.3014 / Windows 7 / Office 2007 / Event date may 31st 2017 / Locky Downloader (Outlook.exe) / Full scan reveals no infections / Quarantaine (Vault) = empty
Pop-ups came when PC was left unattended for multiple hours, but this only happened once on may 31st, while PC is often left running unattended with outlook open. I can't reproduce the pop-up when leaving the PC unattended for multi hours today. Hope this info is useful.
I too am seeing this - awaiting an answer. Please hurry as this is extremely frustrating.
Thank you for understanding and adding to exception.
If the issue persists, do let us know.
Having the same issue using AVG Internet Security (paid version). The program that gets flagged is Mailwasher Pro, which is an email "preview" program. It allows one to accept, delete or mark as spam before downloading the email. I added the program to the exception list (as indicated above) and it appears to have stopped the problem. This only started after we applied the latest upgrade/update. Hope this helps!
Hello Mike,
I'm sorry to hear about this. In this case, I request you to repair AVG Free Antivirus (http://support.avg.com/SupportArticleView?urlname=How-to-repair-AVG), update (open AVG Free Antivirus > menu > settings > update) it one more time and reboot your computer once. After reboot, please check if your AVG program is working fine.
Best regards,
Alok.
Just added the exception, will se how it goes. I havebeen experiencing this issue for the last week.
Thanks.
Hi,
This is a known issue and we are working on a fix. However, you can add outlook.exe (c:\program files\microsoft office\office15\outlook.exe) to AVG exception (open AVG program > menu > settings > general > exception). We will update/inform you once the issue is resolved.
Best regards,
Alok.