Just got an email, saying my VPN is about expire

Hi, Matty

We will check that for you.
However, upon checking your account we're unable to find any subscriptions or charge.
As it isn't recommended to share the order/account info over this post, we've sent you an email requesting few info.
Please revert to us via email to proceed further.

VPN is part of my AVG internet security subscriptions and has years left to run.  This happens on a regular basis.
Hi, Matty

We will check that for you.
However, upon checking your account we're unable to find any subscriptions or charge.
As it isn't recommended to share the order/account info over this post, we've sent you an email requesting few info.
Please revert to us via email to proceed further.