Hello, Ben.
If your existing AVG application reports it has expired, you can not access the dashboard to perform reactivation. In such case, we request you to uninstall the expired program using AVG Clear tool and re install it.
Click on this link for instructions to download and run AVG Clear tool.
Then proceed to download and install your AVG from our official downloads page: https://www.avg.com/en-ww/download.
I`m having the same issue…
Tried everything but unable to do the activation… how in the world AVG unable to find internet connection while all other things are working fine…???
Please resove it ASAP…
Hello Adam,
In the latest AVG version, the activation steps for AVG Internet Security has been changed and I apologize for the confusion.
I have checked your account ( from which you have contacted us), I couldn't find active products in it. I have sent you an email, please provide me the proof of purchase of the recent purchase to check and assist further.
So ridiculous that your product does this. To be fair, we make good money from having to uninstall / reinstall it every time someone allows it to expire it but at the same time its a terrible advertisment for AVG and a terrible error description. If you're requiring a re-install on product expiration, why not say that? Telling someone they have no internet when they clearly do is basically a lie on your part.
I've never seen an AV product reqiure a re-install on licence expiry in all my years in it. AVG has seriously gone downhill since Avast took over.
So ridiculous that your product does this. To be fair, we make good money from having to uninstall / reinstall it every time someone allows it to expire it but at the same time its a terrible advertisment for AVG and a terrible error description. If you're requiring a re-install on product expiration, why not say that? Telling someone they have no internet when they clearly do is basically a lie on your part.
I've never seen an AV product reqiure a re-install on licence expiry in all my years in it. AVG has seriously gone downhill since Avast took over.
I'm getting the same error and just paid for my subscription i have it set monthly and its giving me the same error as well help.
Hello Stephen,
We realize this must be upsetting. The installation through online installer might some time end up with an error "internet connection is not available" and this would happen when there is an issue with the installer in downloading the AVG files from our server. When this happens, we suggest customer to install using offline installer.
If you aren't able to access our program when it say as expired, then it is recommend to reinstall the program.
It is not necessary to pay for the product when you already have the subscription. Hence, you can reinstall the program multiple times when you have the subscription.
Thank you.
I'm getting the same error and just paid for my subscription i have it set monthly and its giving me the same error as well help.