Hello Jae,
No, your Pc is not infected, this might be a false positive. That's why we are collecting sreenshots of threat detection and log files required for escalation. Please follow the email instructions to collect those details. Thank you!
I'm using the free version
Hello Dotan/ShukYan,
Please submit a sample form here(https://www.avg.com/submit-sample), it will reach to our development team and we will analyze the situation and provide you with the resolution.
Best regards,
Alok.
Hello Mark,
I'm sorry for any inconvenience caused. I have sent you an email to collect error logs from your computer. Please send us the log files, we will analyse the log files and contact you via email with a solution.
Hello Didi,
I apologize for the inconvenience. Please provide the screenshot (https://support.avg.com/SupportArticleView?l=en&urlName=How-to-create-a-screenshot&supportType=home)of the threat message to check and assist further.
Hello Didi,
Sorry for the delay, could you check your email and provide us the necessary information required for escalation? Thank you!
I am in the same situation, could you please provide me with a link to email, thanks
Have the same problem. I am using a paid verison of AVG can I get the fix too?
Emilie,
To analyze the issue further, I need to submit your concern to our senior technicians along with other diagnostic logs.
I have sent you an email with steps on how to collect and upload the data required for analyzing your issue. Please check your inbox and spam/junk folder as well.
i have the same probleme what i can do ?
I sent now (3rd time) the form you asked for.
Josue,
Sorry for the trouble. Could you share the screenshot https://support.avg.com/SupportArticleView?l=en&urlName=How-to-create-a-screenshot&supportType=home of that threat detection? Let us know the name and version of AVG you have installed.
I also keep getting this notification, except it's launching from my browsers and has a slightly different url. I keep getting 3 of them because I have 3 browsers open. This started happening yesterday, Jan 8.
Hi Ranjani,
I'm using free version of AVG. can you please send me mail with instruction on our to deal with this virus/pop-ups/etc…?
thanks.
Hi ShukYan, I would like to inform you that we have not received the URL for analysis. I request you Submit the URL again.
Sorry for the delay reply. I'm using free version (17.9.3040).
I am still getting the same message; "Threat secured. We've safely aborted connection on none-stops.com because it was infected with JS:Agent-EDB [Trj] "
Hi.
I'm having the same issue. But the problem seems to be comming from Firefox, and a site that I am not actively visiting, nor do I know what the site is. (And I don't want to go there to find out.)
I get this pop up about every 5 minutes. I've attached a screenshot. Please send me a solution if there is one. Thank you. :)
having the same issue. can I please get the fix too??
thanks!!
@Alok Kumar I've filled out the sample form as requested. Is there any temporary solution I can use in the meantime to prevent this pop up?