Keep receiving an error message when trying to see if the anti-virus was installed

AVG Protection
3

Hello Sue,
Unfortunately we could only locate your subscription of AVG PC TuneUp under your account. We have sent you an email requesting details to locate your purchase of the AVG Antivirus. Please reply back to the same email so that we could assist you better.
Thank you.

1

i purchased the 1 yr. anti-virus and tried to download it. i have tried to check on several occasions since FEB.2ND to see if the download went through but i keep getting an error message or a pop-up that says my free trial is up…?? i do not have a free trial…whats going on?

2

Hello Sue,
Unfortunately we could only locate your subscription of AVG PC TuneUp under your account. We have sent you an email requesting details to locate your purchase of the AVG Antivirus. Please reply back to the same email so that we could assist you better.
Thank you.