Hello Nancy,
Are you using a latest version (2016) of your AVG program? We suggest you to manually scan your computer using AVG by clicking on 'Scan now' button in AVG interface. We also suggest you to click on 'wheel' symbol in 'Scan now' button and then click on 'Anti-Rootkit scan'. Thank you.
How do I detect if I have Win32koobface on my computer or network,
Hello Nancy,
Are you using a latest version (2016) of your AVG program? We suggest you to manually scan your computer using AVG by clicking on 'Scan now' button in AVG interface. We also suggest you to click on 'wheel' symbol in 'Scan now' button and then click on 'Anti-Rootkit scan'. Thank you.