L.S., AVG says. Youre not protected.How is it possible. I paid-

Hello Bart, I apologize for the inconvenience caused.I checked with your records. You have purchased AVG protection multi device program. Have you uninstalled the other AVG programs before installing your AVG protection program?

-yes: I paid till 17 dec.2015 and my licence number is 65-25713

Hello Bart, I apologize for the inconvenience caused.I checked with your records. You have purchased AVG protection multi device program. Have you uninstalled the other AVG programs before installing your AVG protection program?