Hello Jay,
Thank you for contacting AVG Community Support.
We are really sorry to know that you are facing issues with license banned. We'll certainly check and help you out.
We regret to inform you that the screenshot you have shared is not visible so we would request you to share the screenshot in .JPG, .JPEG or .PNG format so that we can check and escalate it to concern senior team.
If needed, please find a quick guide on how to take a screenshot here. | AVG (https://support.avg.com/SupportArticleView?l=en&urlName=avg-create-screenshot&q=screenshot&supportType=home)
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thank you and keep us updated.
why has my licence been banned
Hello Jay,
Thank you for contacting AVG Community Support.
We are really sorry to know that you are facing issues with license banned. We'll certainly check and help you out.
We regret to inform you that the screenshot you have shared is not visible so we would request you to share the screenshot in .JPG, .JPEG or .PNG format so that we can check and escalate it to concern senior team.
If needed, please find a quick guide on how to take a screenshot here. | AVG (https://support.avg.com/SupportArticleView?l=en&urlName=avg-create-screenshot&q=screenshot&supportType=home)
You can post the screenshot here in your topic. Click on Answer & then click on the Image [mountain symbol] & follow the instructions.
Thank you and keep us updated.
Hello Jay,
Thank you for your reply and sharing the screenshot.
We see that your are receiving license banned notification from AVG application.
We will certainly look into this and help you. As it is not recommended to discuss your order/subscription details over this public post. Hence, we've sent you an email to your registered email address. Please check for the email and revert to us.
Thank you for your understanding.